Washington State Governor's Office of the Education Ombuds

The Washington State Governor’s Office of the Education Ombuds (OEO) is an independent state agency that helps to reduce educational opportunity gaps by supporting families, students, educators, and other stakeholders in communities across WA in understanding the K-12 school system and resolving concerns collaboratively.  OEO services are free and confidential. Anyone can contact OEO with a question or concern about school. OEO listens, shares information and referrals, and works informally with families, communities, and schools to address concerns so that every student can fully participate and thrive in our state’s public schools. OEO provides support in multiple languages and has telephone interpretation available. To get help or learn more about what OEO does, please visit our website: https://www.oeo.wa.gov/en; email oeoinfo@gov.wa.gov, or call:  1-866-297-2597 (interpretation available). (English) Washington State Governor’s Office of the Education Ombuds • We listen. We inform. We help solve problems.

 We encourage you to use our new Online Intake Process.  You will need to create an account with your name and a valid email address.  After you create an account and complete the online intake process, someone will follow up with you as soon as possible to either provide information or schedule an appointment.  Our online intake is available at all times, but someone will follow up during normal business hours.

Business Hours

• Monday: 8:30 a.m. - 5:00 p.m.
• Tuesday: 8:30 a.m. - 5:00 p.m.
• Wednesday 8:30 a.m. - 5:00 p.m.
• Thursday 8:30 a.m. - 5:00 p.m.
• Friday 8:30 a.m. - 5:00 p.m.

Schedule an Intake Appointment - Schedule a time for an intake specialist to call you, collect necessary information, and consult with you about your question or situation.  Alternatively, you can complete the required information at your convenience by using the Online Intake Process.

By Phone –  If you prefer to talk to someone in person, or need assistance completing the online intake process, please call us toll free at 1-866-297-2597 during our business hours. Our staff can access phone interpretation for more than 150 languages.  

By Fax or Mail – Download a Request for Ombuds Services form and submit the completed form by fax, mail or email (contact information is printed on the forms) to OEO. Fax: 1-844-886-5196.